OUR POLICIES

Clinic Etiquette

Please note that because we are a small clinic we request clients to not bring friends and family members to their appointments.

Parents, please note we have a firm no children policy in our clinic, this is to ensure we adhere to strict Occupational Health and Safety procedures.

Appointment Confirmations

Your appointment will be confirmed via email and a text message sent to your nominated mobile phone 48 and 24 hours prior to your appointment.

Please if you need to reschedule your appointment do so when you receive these reminders not after. Cancelling your appointment within 24hrs of the located time will result in a 50% booking fee.

No Shows

No shows will be invoiced 50% of the appointment total. If this invoice is not paid within 30 days it will be passed onto a debit collection agency.

Running Late

If you are running late to your appointment we request you call or txt the clinic.

We only allow a 15min buffer on your appointment so if your longer then 15min your appointment will be cancelled.

Pure Aesthetics Clinic – Membership Terms & Conditions

These Terms & Conditions govern all membership arrangements at Pure Aesthetics Clinic (referred to as “we”, “our”, or “us”). By purchasing or using a membership, you (the “member”) agree to these Terms.

1. Memberships

We offer three options: Access (3 months), Insider (6 months), and Inner Circle (12 months).
Each membership entitles you to one (1) treatment of your choice each calendar month, from the treatment list specified for your membership tier.
Memberships include additional perks, upgrades, rewards, and bonuses as outlined in our marketing materials and service menu.

2. Payments

Membership fees are paid via automatic weekly instalments through our secure payment system.
Access: 12 weekly payments of $41.41.
Insider: 26 weekly payments of $45.92.
Inner Circle: 52 weekly payments of $45.92.
Payments are non-transferable and non-refundable except as required under Australian Consumer Law.

3. Treatment Bookings

Members are entitled to one treatment per calendar month. Treatments cannot be rolled over, transferred, or refunded if not used.
Bookings are subject to availability; we recommend scheduling in advance.
Priority booking is provided to members, but we cannot guarantee specific dates/times.

4. Cancellations & Reschedules (Appointments)

We require at least 24 hours’ notice to reschedule or cancel an appointment.
Late cancellations or no-shows may result in forfeiting that month’s treatment.
Membership payments continue regardless of appointment attendance.

5. Membership Cancellation & Termination

You may cancel your membership before the end of its term by providing written notice.
A cancellation fee of 50% of the remaining balance of your membership will apply. This amount will be charged at the time of cancellation.
If you cancel, you forfeit access to unused treatments, rewards, or perks.
We reserve the right to terminate a membership in cases of misconduct, breach of these terms, or misuse of services.

6. Upgrades & Inclusions

Complimentary upgrades, homecare products, birthday gifts, and reward credits form part of your membership benefits.
These are provided at our discretion and cannot be exchanged for cash or transferred.

7. Rewards

Members earn a $50 credit towards skincare or treatments for every $1,000 spent as a member.
Credits are valid for 12 months and cannot be redeemed for cash.

8. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights you have under the Australian Consumer Law (ACL).

You are entitled to a refund or replacement if services are faulty, unsafe, or significantly different from what was described.

9. General

Memberships are for personal use only and cannot be transferred to another person.
Prices are locked in for the term of your membership but may change for new members or renewals.
By joining, you consent to receiving member communications via email, SMS, or phone.

BOOK ONLINE HERE |